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About Us2019-06-13T20:22:20+00:00
How do I ship freight to/from the USA?2019-04-04T13:15:48+00:00

Let Doncan supply you with full cross-border transportation services. Our Carriers will work with your Customs Broker to get you freight across the border quickly and safely.

Where can I find a full service Shipping option?2019-04-04T13:20:03+00:00

If you are looking for a single source shipping solution, Doncan and its partners can set you up with a full freight management package, including courier, LTL and Truckload services.

Can I outsource my traffic department?2019-04-04T13:20:33+00:00

It is always best to have on location traffic personnel, but if the size of your company does not justify that expense, your traffic operation could be managed solely through Doncan’s dispatch.

Where can I find help with shipping my goods?2019-04-04T13:21:08+00:00

We can provide information and services on how to ship your goods, including suggestions on how to package your freight, shipping schedules, and document preparation.

Can you offer advice on how to package my freight?2019-04-04T13:22:26+00:00

Doncan can provide you with tips on how to package your freight securely and economically, including putting you in touch with a pallet and crate manufacturer.

What if I need guaranteed or expedite service options?2019-04-04T13:39:29+00:00

That’s no problem at all. There is a truck for every shipment no matter the size or urgency. Let Doncan find it for you.

Can I set up a regular daily pickup?2019-04-04T13:40:20+00:00

Many of Doncan’s carrier provide regular pickup service including daily route’s and drop trailers if needed.

Can someone guide me through customs clearance?2019-04-04T13:56:49+00:00

We have many contacts in the field of Customs Brokerage and would be happy to put you in touch with a Doncan approved customs partner.

Where can I find the required shipping documents?2019-04-04T14:10:14+00:00

Whether it’s as simple as a Bill of Lading, or if you need a Customs Invoice or NAFTA declaration, Doncan can provide you with the required documents so you can complete the proper shipping forms.

What is required to become a Doncan Carrier?2019-04-05T19:29:45+00:00

Send your carrier package including reference’s and latest Insurance forms to accounts@doncan.com and that will get the ball rolling.

What Kind of Equipment are you looking to hire?2019-04-04T14:17:15+00:00

Doncan’s customers are from all industries with various requirements and needs. We are always looking to expand our portfolio of shipping options.

Where can I send my availability broadcast?2019-04-04T14:22:51+00:00

Please kindly contact Doncan prior to subscribing our contacts to your truck availability broadcasts.

How is the load information sent to the carrier?2019-04-04T14:23:42+00:00

A legal document known as a Load Tender is submitted to the carrier and forms a binding agreement to handle the shipment in the way set forth in our terms and conditions.

How/When do we get Paid?2019-04-04T14:26:00+00:00

Payments to Doncan Carriers are mailed every Monday, four weeks after the receipt of the invoice.

Is Quick-Pay available?2019-04-04T14:28:47+00:00

Yes it is! The following options are available: Upon POD 10%, One week 5%, two weeks 3%

Do you offer complete transportation management packages?2019-04-04T14:34:02+00:00

Absolutely! Let Doncan manage your full transportation needs by sourcing and providing the most reliable carriers in the industry.

How do I set up an account?2019-04-04T14:35:43+00:00

Please send an inquiry to accounts@doncan.com and they will guide you in the account set-up process.

Can you recommend a Customs Broker?2019-04-04T14:36:24+00:00

Of Course! Over the years we have worked with many Customs Broker and would be happy to provide you with contact information to a Doncan approved option for your customs brokerage needs.

Do you have all the required authorities to operate in the US?2019-04-04T14:39:51+00:00

Doncan is fully licenced, insured and bonded to handle shipments in/out/through the US and Canada.

DONCAN SUPPLY CHAIN TESTIMONIALS

Doncan has proven to be most reliable, timely and very cost competitive.Would not consider any other LTL freight forwarder for either delivery or pick up.Henry De Jonge // Traffic Co-ordinator, A&H Custom Machine

When it comes to tailored freight management services, Doncan has a consistent record of exceeding customer expectations and satisfaction. The team at Doncan is dependable and professional and specialized freight inquiries and requests are handled in person with courtesy and respect.
Michael Zwiep // Customer Support, Tebulo Industrial Robotics

Our firm has used Doncan for 2 years and have been happy with their transportation brokerage service and professionalism.
Bob Brant // President, RG Brant Holdings & Management Inc.

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